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Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

We offer free standard delivery on all UK orders over £20, and express delivery is charged at £3.80. Standard delivery takes between 2-4 working days and express delivery takes between 1-2 working days.

International shipping can take around 10-15 working days.

Please register an account via the my-account page.

 You are able to change your shipping address via my-account page, address tab. 

With all orders you are able to check your order status via my-account page, orders tab.

If your order is taking longer than expected to arrive, please reach out to us and we will be able to advise.

International shipping is available and if you spend over £50 its FREE.

International shipping can take around 10-15 working days and you may be liable to pay custom duty fees in the origin country.

Some items in this clearance section are past their recommended use-by date. While these products have been carefully inspected and are believed to be safe, their performance and functionality may be compromised.

By purchasing these items, you acknowledge and accept the following:

  • Reduced lifespan: The product may not function as effectively or for as long as a new item.
  • Increased risk of failure: The product may be more prone to malfunction or breakage.
  • Limited or no warranty: Manufacturer warranties may not apply to these items.

We strongly recommend considering these risks before purchasing. By purchasing these items, you agree to use them at your own risk.

If you need to swap an item

Yes, items can be returned as long as they have not been opened, within 14 days of receipt.

Please contact us with some photos of the order received and we will do our very best to resolve the issue for you in a timely manner.

Please contact us with some photos of the damage and we will do our very best to resolve the issue for you in a timely manner.

Please Return to:
Disposavapes Limited
10 The Boulevards, 
CRAWLEY
RH10 1XX

Please email us at [email protected] or message us via contact-usAlternatively, if you would like quicker assistance please, directly message us using the WhatsApp chat icon floating at the bottom of each page. 

It might be possible to ammend the shipping address of your order as long as it has not already been shipped. Please contact us immediately and we will do our best to stop the order from going out. If the order has already been shipped, you can send it back to us for a full refund.

It might be possible to cancel an order as long as it has not already been shipped. Please contact us immediately and we will do our best to stop the order from going out. If the order has already been shipped, you can send it back to us for a full refund. 

Check out this page for full info on Refunds And Returns policy

Free Uk Shipping

On All Orders Over £20

Satisfaction Guaranteed

14-days Return Policy

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