How Can We Help You Today?

We dispatch orders same-day Monday–Friday when ordered before 2:00 PM GMT. We ship primarily with UPS, Parcelforce Worldwide, and Royal Mail (and occasionally use DPD or FedEx on select specialist routes).

Note: Working days are Monday–Friday and exclude weekends and public bank holidays. View our full Shipping Information Hub for complete rate tables.

Live Order Tracking: As soon as your order leaves our warehouse, you will receive an automated dispatch email with your tracking number. You can track your parcel anytime on our Order Tracking Portal or inside your My Account → Orders dashboard.

Parcelforce & Royal Mail Partner Tracking (EU/Global): If your EU order is sent via Parcelforce, you can track it on Parcelforce.com and on your local carrier’s app (such as PostNL in the Netherlands or GLS in Europe). For Royal Mail International, enter your number on RoyalMail.com and click “Continue tracking” to see your national postal carrier.

Updating Your Address: You can update saved addresses in My Account → Addresses. If you made a mistake on an order you just placed, email support@disposavapes.co.uk immediately before 2:00 PM so we can amend it prior to dispatch.

Yes! Once your parcel is in transit, our couriers send you an email/SMS notification link with flexible delivery options:

• UPS: Redirect your parcel to any local UPS Access Point™ shop via the UPS tracking link or mobile app.
• Parcelforce (PostNL / GLS): Redirect to a local PostNL point or parcel locker using the local tracking notification.
• DPD (when used): Redirect via the DPD app to a local DPD Pickup Shop.

Missed Delivery: Your courier (UPS, Parcelforce, Royal Mail, or local EU partner) will either attempt redelivery the next working day, deliver to a nearby safe pickup point, or leave collection instructions via email/SMS.

Incorrect Address: Contact us urgently at support@disposavapes.co.uk with your order number and correct address so we can request an in-transit courier intervention.

We ship to all European Union countries on a DAP (Delivered At Place) basis so you never pay double tax:

1. 0% UK VAT at Checkout: When you select an EU shipping destination, we automatically remove 20% UK VAT from your order.
2. Simple Local VAT Payment: Once your parcel enters your country, the courier (UPS, PostNL, GLS, or your local postal service) emails/texts you a secure link to pay your standard local VAT online prior to delivery.
3. No Import Duty from the UK: There is no import duty charged on our products from the UK—you only pay your standard local VAT.

Read our complete International & EU Shipping Guide for full details.

If it is your first time ordering to the EU via couriers like UPS, the courier may email you a short electronic “Personal Use” declaration to sign. This is a standard customs clearance step. Once completed, it is saved to your courier profile so future orders clear customs automatically without needing to sign again.

Yes — our minimum order threshold is £50.00 (excluding shipping). This allows us to offer wholesale-level multi-buy pricing across our entire catalogue and automatically unlocks FREE UK Next-Day Tracked Shipping on every UK Mainland order.

You can track how close your basket is to the £50 threshold at any time using the live progress bar inside your slide-out cart, cart page, and checkout.

We accept returns on unopened, factory-sealed items within 14 days of delivery. For strict hygiene and health-protection reasons, we cannot accept returns on opened or used vaping products, e-liquids, or pods unless they are confirmed faulty.

To request a return authorisation, please contact support@disposavapes.co.uk with your order number or review our full Refund & Returns Policy.

Damaged or Incorrect Items: Please email support@disposavapes.co.uk within 48 hours of delivery with your order number and clear photos of the parcel/items. Our team will resolve this rapidly for you.

Faulty Devices: Send us your order number, a brief description of the fault, and a photo or short video demonstrating the issue so we can arrange a swift replacement or credit.

Flavour Substitutions for Same-Day Dispatch: On rare occasions where a single flavour sells out simultaneously, our packing team may substitute it with a duplicate of another flavour already in your order so your parcel isn’t delayed.

Because our warehouse picks and packs orders rapidly for our 2:00 PM same-day dispatch cut-off, we cannot add or swap individual items once an order is submitted. However, if your order has not yet been dispatched, we can cancel and refund it immediately so you can place a new order—just email us right away with your order number in the subject line.

We accept all major debit and credit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and Direct SEPA / Bank Transfers.

100% PCI-DSS Security: Our checkout is protected by 256-bit SSL encryption and processed via PCI-DSS compliant payment gateways. We never store your full card details on our servers.

100% Genuine Stock: Every product we sell is 100% authentic and sourced directly from official manufacturers and authorised distributors. Most devices include scratch-and-check security verification codes on the box.

Wholesale & Trade: Looking to order in bulk? Visit our Wholesale Enquiry Form or Contact Us for trade pricing.

Heavily discounted items in our Clearance Sale may be approaching or past their printed best-before date. While safe to use, battery longevity or flavour intensity may occasionally be reduced. Clearance items are sold strictly “as-is” at clearance prices and are non-refundable.

Location: Our UK fulfilment hub is based in Crawley, United Kingdom.

Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT (excluding UK Bank Holidays).

Account Password Reset: Need to reset your password? Visit My Account → Lost Password to receive an instant reset link.