Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Christmas Opening Hours: We’ll be closed on December 25th & 26th, and January 1st. Open as usual all other days.
- Order early to avoid delivery delays!
UK Shipping
- Standard Delivery: FREE on all orders over £50. Estimated delivery time: 2-4 working days.
- Express Delivery: £3.80. Estimated delivery time: 1-2 working days.
International Shipping
- EU Shipping: Estimated delivery time: 2-7 working days, depending on the chosen service.
- International Shipping: Estimated delivery time: 7-10 working days.
Please Note:
- Delivery times are estimates and may vary depending on your location and any unforeseen circumstances.
- Working days do not include weekends or public holidays.
We strive to process and ship your orders as quickly as possible. If you have any questions about shipping, please don’t hesitate to contact our customer service team.
You are able to change your shipping address via my-account page, address tab.
With all orders you are able to check your order status via my-account page, orders tab.
- We offer international shipping to a wide range of countries.
- EU Shipping: Estimated delivery time: 2-7 working days, depending on the chosen service.
- FREE EU Shipping on all orders over £100!
- International Shipping: Estimated delivery time: 7-10 working days.
Please note that you may be responsible for paying customs duties and import taxes in your country. These fees are not included in the shipping cost and are determined by your local customs authorities.
We strive to provide efficient and reliable international shipping. For further information on shipping to your specific country or any other questions, please contact our customer service team.
Free Shipping on Orders Over £50 (UK) / £100 (EU) –
Please register an account via the my-account page.
Yes, DPD offers a convenient network of Pickup Shops across Europe.
- Redirect your delivery: If you enter your home address for delivery but later decide to change your mind, you can easily redirect your parcel to a Pickup Shop using the DPD app or through the notifications you receive.
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order.
order on the courier’s website.
If your order is taking longer than expected to arrive, please reach out to us and we will be able to advise.
Please contact us immediately at [email protected] We will investigate the issue with the courier and do our best to have your order redelivered to the correct address.
Unfortunately, once an order is placed, we cannot add or remove items. If you need to modify your order, please contact us immediately, and we’ll see if we can cancel the original order before it ships, allowing you to place a new order with the correct items.
If you miss your delivery, the courier will usually attempt to redeliver the next business day or leave a card with instructions on how to reschedule delivery or collect your package from a local depot.
First, check the tracking information provided in your shipping confirmation email. If the estimated delivery date has passed or if the tracking information shows any issues, please contact us at [email protected] so we can investigate.
Please contact us.
Some items in this clearance section are past their recommended use-by date. While these products have been carefully inspected and are believed to be safe, their performance and functionality may be compromised.
By purchasing these items, you acknowledge and accept the following:
- Reduced lifespan: The product may not function as effectively or for as long as a new item.
- Increased risk of failure: The product may be more prone to malfunction or breakage.
- Limited or no warranty: Manufacturer warranties may not apply to these items.
We strongly recommend considering these risks before purchasing. By purchasing these items, you agree to use them at your own risk.
Common refunds and returns question answered
Yes, items can be returned as long as they have not been opened, within 14 days of receipt.
If there’s an issue with your order:
Please reach out to us with photos of what you received, and we’ll work quickly to make things right.
About Substitutions:
To get your order to you on time, we might sometimes replace out-of-stock items with a duplicate of another flavour you ordered.
Please contact us with some photos of the damage and we will do our very best to resolve the issue for you in a timely manner.
Contact our support team.
Please email us at [email protected] or message us via contact-us. Alternatively, if you would like quicker assistance please, directly message us using the chat icon floating at the bottom of each page.
We might be able to update it, but only if your order hasn’t shipped yet. Please get in touch with us right away and we’ll try our best to stop it from going out.
We might be able to cancel it, but only if it hasn’t been shipped yet. Please contact us as soon as possible and we’ll do our best to stop it from going out.
Check out this page for full info on Refunds And Returns policy
For hygiene and safety reasons, we cannot accept returns on any opened or used vaping products.
If you receive a faulty item, please contact us at [email protected] with your order number and a description of the fault, please attach images or videos. We will arrange for a replacement to be sent to you and provide instructions on returning the faulty item.
General question answered
General
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. We also accept payments through PayPal and direct transfers.
Yes, absolutely! We understand that the security of your payment information is extremely important, and we take it very seriously. Here’s how we ensure your credit card details are safe when you shop with us:
SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption technology. This means that all your personal and payment information is encrypted and scrambled during transmission, making it virtually impossible for anyone to intercept and misuse it. You can verify this by looking for the padlock icon in your browser’s address bar and the “https” at the beginning of the website address.
Trusted Payment Processor: We partner with Viva Wallet, a highly reputable and secure payment processor. They utilise the latest security measures and advanced fraud prevention tools to ensure your transactions are safe and protected.
PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS), a set of strict security protocols designed to protect credit card data. This ensures that we handle your information with the utmost care and security.
No Storage of Sensitive Data: We do not store your full credit card details on our servers. This further minimises the risk of your information being compromised.
You can shop with confidence knowing that we prioritise the security of your payments and take every precaution to protect your information.
Click on the “Account” icon and then on the “Forgotten Password” link. You will receive an email with instructions on how to reset your password.
Log in to your account and click on “My Account”. You can then update your personal information, address, and payment details.
Yes, you can close your account by contacting our customer support team at [email protected]
Detailed product information, including specifications and ingredients, can be found on the individual product pages on our website you can also contact us for more information.
Yes, we only sell genuine and authentic products sourced directly from reputable manufacturers and authorised distributors.
We are located at:
Disposavapes Limited
8 Atkinson Road,Crawley,
RH10 1JY
United Kingdom
You can reach our customer support team between 9-6pm business working days.